About Hellamaid
A Cleaning Company that puts people first
Hellamaid is a top-rated cleaning company in Canada that’s changing the cleaning industry. We take a holistic approach to cleaning to help homeowners and cleaners feel happier, healthier, and safer. By investing in our cleaners, utilizing latest technology, and delivering impeccable customer service, we are changing the cleaning industry – one house at a time!
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Our Core Mission consists of Three Guiding Principles :
- Delighting Homeowners
- Empowering Cleaners
- Supporting Communities
1. Delighting Homeowners
At Hellamaid, we are dedicated to delighting homeowners with our exceptional cleaning services. We understand that every homeowner has unique needs and preferences when it comes to cleaning, which is why we offer customizable cleaning plans that can be tailored to your specific requirements. Whether you need a one-time deep clean, a weekly or bi-weekly cleaning service, or a move-in/move-out cleaning, we’ve got you covered!
We offer 100% happiness guaranteed on all our services. If you’re not happy, we come back to make things right. Enjoy a 24hr cancellation policy on top of this peace of mind. Life happens, so you can reschedule as needed, no contracts!
Our goal is to make your life easier and more enjoyable by taking care of the cleaning, so you can focus on the things that matter most. Let us handle the cleaning, so you can enjoy a happier, healthier, and sparkling home!
2. Empowering Cleaners
Just as it can be intimidating to let a stranger into your home, it can be intimidating for professional cleaners to enter someone else’s home. Trust is crucial and support is absolutely necessary. Hellamaid works hard to provide both for our cleaners, keeping them safe and happy. When our cleaning partners are empowered, they have the freedom to love what they do and do it well, making our clients happy in return – it’s a win-win for everyone! <3
At Hellamaid, we also understand that our partners are more than professional cleaners. They are real people. They are parents, siblings, friends, and much more. We are committed to providing flexible hours that work with our cleaners’ schedules and competitive pay, including bonuses and tips. As a result of our above average pay incentives in the cleaning industry, Hellamaid has been proudly recognized as a responsible Living Wage provider across the country!
By empowering our cleaners, we are growing a team of service-oriented, passionate, and caring people. Our cleaners are the backbone of our business, and their dedication and hard work are what make our service stand out.
3. Supporting Communities
Hellamaid is proud to serve Canada’s most unique and diverse cities. From the innovative hub of Waterloo to the warm countryside of Guelph, the stunning natural beauty of Niagara to the charming shores of Vancouver, the thriving suburban city of Mississauga to the rocky mountains of Calgary, the historic city of London to the bustling metropolis of Toronto, the industrial heritage of Hamilton to the nation’s capital of Ottawa – and all cities in between!
Each of these regions has its own distinctive character and cultural identity, and we are honored to be a part of each community. We understand that each area has its own unique needs and challenges, which is why we work closely with local initiatives and national organizations (like the Canadian Cancer Society) to ensure we are providing the best service possible while supporting the community.
Whether we are working with local businesses, community groups, or individuals, our focus is on building strong relationships and making a positive impact in the regions we serve. By actively supporting the communities we serve, we’re not just cleaning homes, we’re building a brighter, more positive future for everyone.
Our Team
Ahmed
At the heart of Hellamaid, Ahmed excels in SEO and web, with a passion for people and service. When not expanding Hellamaid, you’ll find him dancing with his daughter, or managing his virtual island on Tropico (exporting bananas and keeping citizens happy).
Abdul
Abdul is the mastermind behind our smooth operations, constantly enhancing our systems and schedules. When not optimizing workflows, Abdul enjoys riding motorcycles, spending quality time with his friends and family, including his three boys.
Lorna
Lorna is a dedicated team player with a passion for open and honest communication, always leading by example. Off hours, Lorna religiously attends 5 AM gym classes and enjoys pickleball or cycling, believing in balancing hard work with enjoyment.
Hannah
Our HR chief, in charge of recruiting the best talent. Hannah is a busy mom of three who loves spending as much time outside as possible with her family and Bernese Mountain dog. When not exploring, she can often be found curled up with a good book.
Mycah
Mycah is our scheduling master, ensuring the day runs smoothly for both our cleaners and clients. Outside of work, she is a professional makeup artist and a dedicated mom who loves watching K-dramas, as well as listening to K-pop (especially BTS!).
Alan
Alan helps our cleaners with their schedules and ensures they are constantly winning. He loves playing drums and guitar. He also enjoys binge watching classics like Breaking Bad, The Office, and The Sopranos.
Jea
When not killing it in sales, Jea finds solace in listening to podcasts, exploring new places through travel, and cherishing moments with loved ones. She enjoys immersing herself in new cultures and enjoying her family.
Odara (Odi)
Odi is dedicated to ensuring our customers have a great experience. A movie buff, she loves streaming films at home or watching them at the theater. Outside of movies, Odi enjoys chasing beaches and waterfalls.
Melanie
A strong pillar to our HR operations, Melanie is a health and dance enthusiast who enjoys connecting with our cleaners. When she’s not in the office, you can find her refining her technique at ballet practise.
Angel
Angel is dedicated to ensuring the success of our job assignments. When not working, she loves reading books while listening to music. She also enjoys exploring new places and spending quality time with her family.
Sheanvie
Sheanvie ensures our customers are always smiling. Her dedication to customer success is matched by her vibrant personality. Outside of work, she enjoys karaoking with her family and is a skilled ukulele musician.
Angel
As a social media manager, Angel loves bringing creativity and strategy to Hellamaid’s online presence. When not crafting engaging posts, she enjoys playing with her cats and dogs, who keep her inspired and full of joy.
Ernesto
A community-building master that knows no limits, Ernesto is a dedicated gamer that enjoys playing Pokemon Go with friends. He finds his rhythm with guitar playing in the background plus a rich cup of Colombian coffee.
Joshua
When not skillfully building beautiful web pages, Joshua finds peace in precious moments with his dogs, often taking them out for runs. He also seizes any chance to embark on adventures with his family.
Jalil
A true gentleman with exceptional SEO and web skills, Jalil enhances our online presence while ensuring visitors feel engaged. When not cooking up new strategies, you’ll find him cooking delicious new recipes in the kitchen.
Our Story
Founded in Guelph in 2017 by Ahmed and strengthened by the partnership with Abdul, the two engineers are on a mission to transform the cleaning industry, one home at a time. Together, they strive to enhance the cleaning service experience for both homeowners and cleaners. Hellamaid simplifies the process for homeowners with easy online booking and outstanding customer service, while providing our cleaning partners with flexible, rewarding work opportunities.
As recipients of the Living Wage Canada certificate and multiple local awards, we take pride in providing exceptional cleaning services as well as creating thriving career opportunities for our cleaning partners across Canada.
With a passion for cleanliness and a drive for excellence, Ahmed and Abdul set out to create a company that would not only deliver exceptional cleaning services, but also make a positive impact in the lives of cleaners and homeowners.
Today, Hellamaid stands as a testament to their vision, delivering exceptional cleaning services to countless satisfied clients. With a focus on quality, reliability, and personalized attention, Hellamaid has become a trusted name in the industry. Our relentless dedication to innovation and improvement continues to drive us forward, as we strive to exceed expectations and transform the way people perceive cleaning services.
At Hellamaid, giving back is at the core of our values, and our partnership with the Canadian Cancer Society exemplifies our commitment to making a positive impact. We believe that businesses have a responsibility to contribute to the well-being of the communities they serve.
By allocating a portion of our cleaning service proceeds and making a significant initial donation, we are not just providing a service – we are actively participating in the fight against cancer. This collaboration represents our dedication to giving back to those in need, emphasizing the profound difference that collective efforts can make in creating a healthier and more supportive future for individuals and families affected by cancer.
Across all locations
Hellamaid Headquarters in Kitchener, ON
A clean home, just a few clicks away
Book your Cleaning Service in 60 seconds!
- Customize your own cleaning service
- View upfront pricing (no in-house estimates!)
- Secure payment (no charge until day of service)
- Professional, background checked and insured cleaners
- 24/7 customer support that is available via phone, website chat, email, and more
- Convenient online booking makes it fast and easy to schedule your cleaning sessions.
- 3-day and 1-day sms/text reminders of your appointment to always keep you posted
- Satisfaction guarantee service. Not happy with the cleaning? We'll make it right!
Our Values
Before you invite us into your home, it is important to understand our values. At Hellamaid, we strive to accomplish our mission with the utmost level of integrity, professionalism, and quality communication. You can count on us and our team to provide the best house cleaning service that meets your needs and leaves you satisfied.
Our values are central to everything we do, and they help drive us forward as we grow in across Canada. Consider our values as our commitment to you and what you can expect from every professional cleaning session.
- Mutual Trust, Integrity, and Respect
- Professionalism and Reliability
- Quality Communication and Efficiency
Privacy and Safety
Privacy and safety are two things we take very seriously. At Hellamaid, we are committed to your safety and wellbeing. Our team goes above and beyond to ensure cleaning services are completed in a safe manner, your personal information is protected, and your home is well cared for.
We understand the level of trust that must be in place to invite a professional cleaning service into your home, and we do not take the responsibility lightly. Every aspect of our business is designed with your security and the safety of our employees in mind.
- Online bookings and payments are secured to protect your personal and financial information. Payments processed "after" the cleaning.
- Every cleaning service is completed by professional house cleaners who've been background-checked and interviewed in person. We hire for good character before anything else.
- Hellamaid is insured and bonded, offering protection and peace of mind for you and our team. Our clients are secure with full property damage protection.
